Walk-In Policy:

Effective Monday, June 3, 2023, C-Ray Pools will no longer be able to accommodate any walk-in client services. Instead, we are offering online appointment scheduling and drop off with delivery options.

Appointment times for water tests and water related issues will be offered on Monday, Thursday & Fridays with Crystal Donaldson, our dedicated Client Success Manager.

Drop off & Delivery will be a service we offer Monday - Friday until 12pm for chemical delivery same day. Water dropped off after 12pm until 4pm, will be offered chemical delivery the following day.

Once your water has been tested, you will receive an email with your results and any recommendations for treatment. If you accept the treatment plan, we will send you an invoice. Once paid, chemicals will be dropped off by a member of our team with instructions for application.

This new approach allows us more time to provide individual attention to those that prefer in person time with our expert staff, while still offering the service of water testing and chemical purchases for those who cannot make it in or prefer to drop and have us deliver.

As always, we appreciate and value your patronage of C-Ray Pools and we look forward to serving you and your pool for years to come.

Sincerely,
The C-Ray Pools Team